Industrial Machinery Services, Spare Parts & Preventative Maintenance

Improve equipment reliability, reduce downtime and maximise production performance

Cygnet Texkimp provides service, spare parts and technical support for advanced fibre handling and composite processing machinery. Our support helps manufacturers maintain equipment reliability, improve production efficiency and protect the long-term value of their capital equipment.

From genuine machine spare parts and preventative maintenance to fault diagnosis, equipment upgrades and process optimisation, we help customers manage the performance of their machinery throughout its working life.

Whether you operate prepreg manufacturing equipment, fibre handling machinery, winding systems, slitting and spooling equipment or other Cygnet Texkimp solutions, our team can help you address maintenance requirements, resolve technical issues and identify opportunities to improve machine performance.

Our focus is on productive assets, reliable processes and long-term customer value.

Contact our Services & Spares team to request machine spare parts, discuss technical support or review your equipment maintenance requirements.

 

Why Choose Cygnet Texkimp Service

  • Global service and support network
  • Factory-trained engineers with deep product expertise
  • Rapid-response spare parts and technical assistance
  • Tailored service plans for your production requirements

  • Proven reliability – supporting Cygnet Texkimp machines old and new

  • Global service and support network
  • Factory-trained engineers with deep product expertise
  • Rapid-response spare parts and technical assistance
  • Tailored service plans for your production requirements

  • Proven reliability – supporting Cygnet Texkimp machines old and new

Tailored Service & Maintenance Packages

Every manufacturing environment is unique — which is why we offer customised service programmes built around your equipment, production requirements, and on-site resources.

Our experienced in-house engineers provide:

  • Commissioning & installation of new machinery
  • Planned maintenance schedules to prevent downtime
  • Service contracts for ongoing operational support
  • Reactive repairs for rapid response and recovery
  • Operator training to enhance efficiency and safety
  • Upgrades and retrofits, including output improvements

Through proactive support and strategic maintenance planning, we help customers manage operational costs and achieve consistent performance improvements over time.

AFTERSALES SUPPORT PACKAGES

Matrix of service support packages offered to suit customer requirements for machine service and preventative maintenance. All products are provided with the warranty terms defined in the supply contract. The packages below are optional and provide additional support as defined.
Purchase, or non-purchase, of additional service packages does not affect the warranty rights provided by the original supply contract.
Service Level OfferedBronzeSilverGold
Cygnet Texkimp are prepared to quote and provide any service item below individually. Requests for quotation should be made via a service ticket. Prices may vary and availability cannot be confirmed.✓✓✓
Essential spares pack quotation provided. Option to purchase at additional cost to the service package.✓✓✓
One-day service visit quotation. Option to purchase at additional cost to the service package.✓✓✓
Technical Service Ticket response time https://cygnet.short.gy/support-request. Ticket line is manned Monday to Friday, 08:00–17:00 GMT.Response within 2 working daysResponse within 1 working dayResponse within 4 working hours
Cygnet Texkimp Remote Support service, including a diagnostics check via PLC connection, up to four times per year.✓✓✓
Defined critical spares package, quoted separately. For Gold level, tailored packages including pre-purchased stock items can be prepared to minimise lead time.✓✓✓
Annual preventative maintenance visit, covering mechanical, electrical and software.**✓✓
Priority breakdown visit, including repairs and refurbishment.**✓
Remote machine output optimisation Operator training to reduce waste and improve quality. Personalised and quoted according to customer requirements.✓
On-site machine output optimisation Operator training to reduce waste and improve quality. Personalised and quoted according to customer requirements.✓
Package notes
All packages exclude travel, lodging and subsistence costs for the visiting engineer. These costs will be quoted in advance and invoiced after the visit.
Fully customised packages can be developed to include support as required, with travel either included or excluded.
The price for each package will be provided on enquiry.
** Discussion required on if it is a mechanical, or electrical / software element of the machine build. We will discuss with you what this entails for each type of machine.

 

Industrial machinery servicing and technical support

Access specialist engineering support for machine faults, operational issues and equipment performance challenges. Depending on the machine and support requirements, assistance may include technical troubleshooting, fault diagnosis, repair, maintenance advice and on-site engineering support.

The objective is to help identify the cause of a problem, restore the required operating condition and reduce the risk of recurring disruption.

Genuine machine spare parts and consumables

Obtain replacement parts and consumables for supported Cygnet Texkimp equipment. Accurate parts identification and appropriate replacement components help maintain machine functionality, process consistency and equipment reliability.

For production-critical machinery, reviewing component availability and identifying essential spares can help reduce the risk of extended downtime caused by parts procurement delays.

Preventative maintenance and equipment inspections

Preventative maintenance helps identify wear, deterioration and potential equipment issues before they develop into more serious failures. Planned inspections and maintenance activities can support equipment reliability, maintenance scheduling and production planning.

Maintenance requirements should reflect the machine configuration, operating environment, production demands and manufacturer’s recommendations.

Production efficiency and process optimisation

Machine performance affects throughput, material utilisation, product consistency and manufacturing cost. Technical and process reviews can help identify opportunities to improve operating parameters, reduce avoidable waste, improve changeovers and maintain consistent production performance.

The potential benefits depend on the equipment, material, process and operating conditions.

Machinery upgrades, retrofits and refurbishment

As production requirements change, existing machinery may benefit from targeted upgrades or refurbishment. An assessment of machine condition, controls, components and process requirements can help establish whether an upgrade could improve reliability, maintainability or production capability.

Extending the useful life of an existing asset may offer an alternative to full equipment replacement, subject to technical and commercial feasibility.

Machine operator and maintenance training

Effective operation and routine maintenance depend on the knowledge and capability of the people working with the equipment. Appropriate training and maintenance guidance can help teams understand machine operation, recognise developing issues and carry out agreed routine maintenance tasks.

Equipment lifecycle management considers the complete cost and performance of a machine, from installation and commissioning through operation, maintenance, upgrades and eventual replacement.

A proactive approach can include:

  • Identifying critical machine components and replacement parts.

  • Reviewing preventative maintenance requirements and inspection intervals.

  • Assessing recurring faults and the operational impact of downtime.

  • Reviewing production efficiency, process consistency and material waste.

  • Evaluating refurbishment and upgrade opportunities.

  • Prioritising maintenance expenditure according to operational risk and business value.

The aim is to make better-informed decisions about machine maintenance, spare-parts provision and future investment.

To minimise downtime, Cygnet Texkimp offers a wide range of genuine spare parts, available from stock or manufactured to order.
We provide:

  • Recommended spares packages for each system
  • On-site or consignment spares storage
  • Rapid-response ordering and delivery
  • Consultation on preventative maintenance and critical components

Our responsive support team ensures you receive the right part, at the right time, to keep your operation running smoothly.
Customers can request technical support or spare parts directly via:

Call: +44 (0)1606 338748  |  Email: spares@cygnet-texkimp.com

The value of maintenance extends beyond the cost of the service itself. Relevant measures include unplanned downtime, machine availability, mean time to repair, maintenance expenditure, production output, material waste and equipment service life.

By understanding these factors, manufacturers can assess where planned maintenance, critical spares and targeted improvements may offer the greatest operational and financial benefit.

The appropriate measures and achievable improvements will depend on each customer’s equipment and production environment.

Contact our Services & Spares team to request a call to discuss your requirements.

Creels  /  Prepreg, Tow Preg & Spreaders  /  Converting  /  Coating & Filming  /  Filament & Multi Axis Winding  /  Automation & Handling  /  Fibre Placement  /  Recycling Solutions  /  Service, Spares & Maintenance  /Creels  /  Prepreg, Tow Preg & Spreaders  /  Converting  /  Coating & Filming  /  Filament & Multi Axis Winding  /  Automation & Handling  /  Fibre Placement  /  Recycling Solutions  /  Service, Spares & Maintenance  /